Best VoIP Services for Small Business

Whether you’re operating a small business or home office, staying connected with colleagues, clients, and other important contacts by choosing the best VoIP services for small business is key to maintaining operations smoothly. 

Therefore, VoIP services are an excellent option for keeping in touch from virtually anywhere. VoIP services, or voice over Internet protocols, allow users to make phone calls using an Internet connection instead of a standard landline. 

You may not think that a small business needs VoIP services. However, you’re probably wrong. In this digital age, many businesses are switching over to VoIP services instead of traditional landline and cellular services.

These services offer many benefits and can be useful even if your business has only one or two employees. 

But which VoIP service is best? And what features can it offer to your small business? Let's check out the 5 best VoIP services for small business that are credible and mostly used by innumerable small businesses.

Top 5 List of Best VoIP Services for Small Business

Small businesses who are looking to improve their communication and visibility should consider using these 5 best VoIP services for small business. 

1) Nextiva

best-voip-services-for-small-business Nextiva

It is a cloud-based service, which means that you don’t need to purchase or maintain any equipment to use their service. Nextiva is the best way for small businesses to grow their online sales and reach new customers. 

With Nextiva, you can quickly create customized, affordable email campaigns that reach your ideal customers. You can also set up automated processes that run in the background so you don’t have to worry about them.

One of the most important things to know about Nextiva is that it costs as much as you want it to. You can start with a free plan and upgrade to a paid plan if needed.

Another important thing to know about Nextiva is that it’s easy to use. It comes with helpful tutorials and wizards that walk you through each step of the process. Hence, for many small businesses, it's the best VoIP service.

Features of Nextiva

  • Call Pop

The Call Pop feature helps to make more conversions as it remembers every client and his previous interaction with the business. Therefore, with Nextiva, you can include and exclude specific customers to make the campaign more successful. This automatic tool also measures the real-time experience of your customers, tracks their total account value and responses from their last surveys.

  • Superb Admin Portal

If you are a non-technical business owner and confused about how to successfully implement VoIP software, Nextiva got your back. It offers a superb admin portal that includes a step-by-step guide to maximize the phone system's capacities.

Simply, the admin portal describes all the sufficient steps at a single click ensuring you a trouble-free and easy process.

  • Voice Analytics

With the most popular Enterprise plan of Nextiva, you receive a detailed summary of your business communication and call analytics. All the data is shown in the form of easy-to-understand graphs and charts so that you can work on improving it efficiently.


2) RingCentral

best-voip-services-for-small-business Ring Central

RingCentral’s VoIP service is a communication powerhouse. The service offers a ton of useful features, such as voicemail to email and call recording. 

Like other VoIP services, it’s an excellent option for businesses with remote employees. Moreover, RingCentral also offers a wide variety of plans and packages to meet the needs of any business, regardless of its size. 

RingCentral’s essential plan is $19.99 and comes with plenty of useful features. If you’re willing to pay a little extra, you can upgrade to a standard plan that includes an unlimited number of users and popular integrations including Microsoft 365, Google Workspace and Slack. 

Features of RingCentral

  • Perfect Usability

The easy access and productive use of RingCentral make your messages, calls and video calls more manageable. It offers an administration portal where you can enter, customize and monitor your entire business phone system.

  • Team Messaging

RingCentral is a complete digital workspace. You can add numerous members to a team chat where they can share their data, bookmark specific messages, share video recordings and so on. This feature allows the whole team to stay on the page while increasing the productivity of the company.

  • Great Integrations

Apart from quality integration, RingCentral offers quantity integration compared to most other VoIP software. Hence, Innumerable apps across categories including automation, analytics, productivity, collaboration, CRM software and many more are easy to sync. Hence making RingCentral able to fit into different kinds of business structures. 


3) Grasshopper

best-voip-services-for-small-business Grasshopper

Grasshopper was designed with entrepreneurs in mind. Its service is completely virtual, which means you don’t have to worry about setting up hardware or finding an IT professional to maintain it. 

The Grasshopper plan starts from $26 per month. The Starter package includes voicemail to email, while the Advanced plan includes visual voicemail, unlimited call recording, and a virtual assistant.

Features of Grasshopper

  • Customized Equipment

Grasshopper communication features are excellent and you can easily customize them according to your needs. Moreover, you can use the software equipment on mobile phones as well.

  • All-in-one Dashboard

With Grasshopper, you can control all the features in a single place. You can monitor and control video calls, business texts, emails, voicemails, phone calls and more right from the dashboard.


4) GoTo Connect

best-voip-services-for-small-business Goto

GoTo Connect is an excellent VoIP service for businesses that need a high level of security. This VoIP service is primarily used by businesses in the medical, financial, and legal fields. 

With GoTo Connect, you can create secure VoIP networks that can only be accessed by those who are authorized to join. GoTo Connect offers three plans: the basic, standard, and premium plans. 

The basic plan costs $24 a month and includes a simplified business phone system with basic meeting features.

Features of GoTo Connect

  • Screen Share

GoTo Connect’s system allows you to share your data at efficient conferences and virtual meetups. Whether you want to share your communication analytics or give PowerPoint presentation, GoTo Connect screen share can help you.

  • Simple Phone System Management

With GoTo Connect, you can easily manage and customize your phone system in a matter of minutes. Its user-friendly dashboard has all the perks of a high-quality VoIP service.


5) Ooma

best-voip-services-for-small-business Ooma

Ooma is a great software with a bundle of features. For a small business, the plan is extremely simple: it charges $19.95/month and comes with 50+ Standard Features, a Virtual receptionist, Ring groups and so on.

Moreover, Ooma does offer a free app for iOS and Android devices, but it can’t be used to make or receive calls from the device. Ooma is an excellent choice for a VoIP service and offers many features.

Features of Ooma 

  • Virtual Receptionist

Being a small business, you might not have any individual dedicated to managing incoming calls. Ooma provides a virtual receptionist for providing accurate information to the customers by directing them towards what they really want.

  • Call Analytics

You can improve your business strategies by monitoring the call analytics provided by Ooma. Furthermore, it gives easy-to-understand statistics based on accurate records. 

  • Caller Info Match

This feature is available in Ooma office pro. It pulls up a customer's profile from preconfigured websites such as Google, LinkedIn, Facebook and others and adds notes to your account while you are on call with the customer.


To sum up

VoIP services are an excellent way to save money and simplify communication for small businesses. We’ve outlined five excellent VoIP services, along with their features and prices, so you can choose the best fit for your business. 

Whether you need secure communications for your law firm or a simple way to communicate between two offices, one of these services will likely be a perfect fit.

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